Sandra Rodgers, a passenger of the Costa Concordia, a cruise ship that capsized off of the shore of Italy on February 13, is suing Miami-based Carnival.

According to Rogers, a British citizen, “the evacuation of the ship was completely chaotic. There was certainly no ‘women and children first’ policy. It was disgusting.” During the evacuation process, Rogers was separated from her children and lost her deceased husband’s ashes. Rogers was planning on scattering his ashes on her trip.

Says Rogers, “Thank God we didn’t do as they had told us as we may not have made it off the ship alive.” At first, the crew told passengers to return to their cabin because the ship was experiencing a simple technical problem.

Carnival’s Response

The capsizing of the ship claimed 11 lives and 21 people are still missing–approximately a week later. After a catastrophic event like this, the Cruise Firm is inspecting each of their ships. Carnival Corp.to conduct a fleet-wide review of its cruise ships’ safety and emergency response procedures.

Micky Arison, chairman and CEO of, said the company wants “to make sure that this kind of accident doesn’t happen again.”

That is not enough to passengers like Rogers.